双十一狂欢疯狂剁手后，最让消费者担心的就是后续服务，尤其是购买了大家电的用户，更是在家焦急等待着工程师上门。作为苏宁售后服务品牌的苏宁帮客，面对海量的订单，双11后誓要为消费者提供极致服务体验。数据显示，截至14日苏宁帮客安装订单量同比去年增长133%，单12日苏宁帮客电视单日全国订单量就近30万单，在苏宁帮客5万工程师的辛勤努力下，如约上门作业率98.7%，作业好评率99.6%。与此同时，苏宁帮客服务产品销售也取得优异成绩，家电清洗业务增长152%，家居安装业务增长531%，延保订单量同比去年增长156.3%，家电回收业务同比去年增长409%。今年帮客新推出的家政保洁业务得到了消费者的青睐，...
After the "Double Eleventh" carnival, the most worrying thing for consumers is the follow-up service, especially for those who buy household appliances, and they are anxiously waiting for engineers to come to their homes. As a brand of after-sales service in Suning, Shuang11 has pledged to provide consumers with the ultimate service experience in the face of massive orders. The data show that the installation orders of Suning helpers increased by 133% on the 14th day, and nearly 300,000 on the 12th day. With the hard work of 50,000 engineers in Suning, the rate of door-to-door operation was 98.7% and the rate of job praise was 99.6%. At the same time, Suning helper service products sales also achieved excellent results, household appliances cleaning business increased 152%, home installation business increased 531%, extended insurance orders increased 156.3% compared with last year, household appliances recycling business increased 409% compared with last year. This year, the new household cleaning business launched by helpers has been favored by consumers.
