上周，微软回应非盈利投资团体 As You Sow 作为微软股东代表提交的一份决议，承诺将研究是否要为购买了自家硬件的消费者提供更多的维修选择。这也是首次有大型科技公司在「维修权」运动中作出这样的承诺。微软方面承诺，将聘请独立顾问完成一项第三方研究，评估为消费者提供更多维修选择对环境和社会的影响。由于涉及商业机密和其它专利信息，这项研究不会被公开，但微软将在 2022 年 5 月公布调查结果摘要。若调查结果证实该做法对环境和社会有利，微软承诺将在 2022 年底前落实以下事项：为包括 Surface 和 Xbox 在内的自家产品确立新增的维修机制为消费者提供本地维修选择，并为其提供便利将部分零部件和维修文档的供应范围扩大到微软的授权服务提供商之外今时今日，消费者手中的电子设备一旦出现故障，多数时候只能寻求产品厂
Last week, Microsoft responded to a resolution submitted by as you sow, a non-profit investment group, as a shareholder representative of Microsoft, and promised to study whether to provide more maintenance options for consumers who purchased their own hardware. This is also the first time that a large technology company has made such a commitment in the "maintenance right" campaign. Microsoft promised to hire an independent consultant to complete a third-party study to assess the impact of providing consumers with more maintenance options on the environment and society. Due to trade secrets and other patent information, the study will not be disclosed, but Microsoft will publish the summary of the survey results in May 2022. If the survey results confirm that this practice is beneficial to the environment and society, Microsoft promises to implement the following matters by the end of 2022: establish a new maintenance mechanism for its own products, including surface and Xbox, and provide consumers with local maintenance options, And provide convenience to expand the supply scope of some parts and maintenance documents to Microsoft's authorized service providers. Today, once the electronic equipment in the hands of consumers fails, they can only seek the product factory most of the time
