最近一周里，《暗黑破坏神2 狱火重生》的玩家们遇到了无法登录游戏甚至是回档等严重的服务器连接问题。现在许多玩家开始要求暴雪退款，在社交媒体用 #RefundD2R 发起舆论攻势向暴雪施压。据报道，上述问题是在 10 月 6 日的补丁推出后出现的。暴雪方面表示，造成问题的主要原因可能是游戏认证服务器出了故障，导致玩家登录游戏困难。问题出现以来，暴雪在社交媒体的客户支持账号一直在以高频率更新修复进度，向玩家们表现努力修复问题的姿态。但问题已经持续了将近一周，维护工作似乎仅仅是暂时缓解了问题。越来越多《暗黑破坏神2 狱火重生》玩家在社交媒体表达想要退款的意愿，不过有一名真的申请了退款的玩家发布了来自暴雪的回复。暴雪对这位玩家表达了歉意，并拒绝了他的退款要求，理由是「服务器问题出现之前已经长时间游玩过游戏」。此外，暴雪
In the past week, the players of Diablo 2 prison fire rebirth have encountered serious server connection problems such as unable to log in to the game or even file back. Now many players begin to ask for a refund from Blizzard and launch a public opinion offensive with #refundd2r on social media to put pressure on Blizzard. It is reported that the above problems occurred after the patch was launched on October 6. Blizzard said that the main cause of the problem may be the failure of the game authentication server, which makes it difficult for players to log in to the game. Since the problem appeared, Blizzard's customer support account on social media has been updating the repair progress with high frequency to show players the attitude of trying to repair the problem. However, the problem has lasted for nearly a week, and the maintenance work seems to alleviate the problem only temporarily. More and more Diablo 2 prison fire rebirth players expressed their willingness to refund on social media, but a player who really applied for a refund released a reply from Blizzard. Blizzard apologized to the player and refused his refund request on the grounds that "we had played games for a long time before the server problem occurred". In addition, Blizzard
