因买家投诉，微软宣布延长 2 代 Xbox 精英手柄的保修期。保修期将从之前的 90 天延长至一年，立即生效。修改追溯适用于自 2019 年 11 月首发以来出货的所有 2 代 Xbox 精英手柄。微软表示，之前因保外维修产生的付款将在 2020 年 10 月 31 日之前退还。 微软在 Xbox 支持网站写道： 我们已经收到了信息，我们的一小部分客户在使用他们的 2 代 Xbox 精英手柄时遇到了机械问题，为了确保您满意，我们将 2 代 Xbox 精英手柄的保修期从购买之日起 90 天延长至 1 年。 微软的 1 代 Xbox 精英手柄的耐用性就饱受批评，握把剥落、摇杆漂移等是买家反映的常见问题。而 2 代精英手柄的用户从发售开始就表示了担忧，遇到的问题包括按钮粘滞或无反应、连接不稳定和摇杆漂移等。
Microsoft has extended the warranty of its second-generation Xbox elite handle due to complaints from buyers. The warranty period will be extended from the previous 90 days to one year with immediate effect. Retroactive modification applies to all 2nd generation Xbox elite handles shipped since November 2019. Microsoft said that the previous payment for warranty maintenance will be refunded before October 31, 2020. Microsoft wrote on the Xbox support website: we have received information that a small number of our customers have encountered mechanical problems when using their 2nd generation Xbox elite handle. To ensure your satisfaction, we extend the warranty period of 2nd generation Xbox elite handle from 90 days to 1 year from the date of purchase. The durability of Microsoft's 1-generation Xbox elite handle has been criticized. Handle peeling and rocker drift are common problems reflected by buyers. However, users of the 2nd generation elite handle have expressed concern since its launch. The problems they encountered include button sticking or no response, unstable connection and rocker drift.
